Store Hours, Shipping, Returns, etc
IN-STORE SHOPPING HOURS
11 - 5 — everyday but Tuesday
For security + staff shortages, we DO NOT ACCEPT CASH transactions at any time. We are a cash-less business, we apologize for the inconvenience.
11 - 5 — everyday but Tuesday but **please await ready notification email (check spam folder) - orders usually ready within 2 hours, unless it is a busy weekend day OR we are closed
**For all exchanges, please email firstname.lastname@example.org to coordinate before heading to the store - as we have limited staff and not all items are eligible for exchange. Holiday exchanges were due back by January 31, 2022 (while we had this Exchange -at-Door process).
- Click here for pick up FAQ's.
- For all questions related to shipping - issues, timelines, please click here.
Currently, our local delivery service is on hold.
RETURNS & EXCHANGES
- Due to the financial situation that is running a small business in a pandemic, for the foreseeable future, all purchases are for store credit or exchange (NO REFUNDS). Funds from your orders are being used to keep our business afloat. We are offering exchanges for eligible items for store credit within a certain time frame.
- Interested in exchanging an item? Please click here to see if your gift or purchased item qualifies and the exchange process.
- Interested in exchanging at the store? You must coordinate by emailing email@example.com in advance click here
- - - -
Your orders mean the world to us. With your order, you're supporting American Made, our small business, your community, our family of makers, and our employees. From the bottom of our hearts, thank you. Please let us know if there is anything else we can do to help you and your loved ones get through this.