Store Hours, Shipping, Returns, etc
IN-STORE WINTER HOURS
Sunday 10:15 - 5
Monday 10:15 - 5
Wednesday 10:15 - 5
Thursday 11 - 6
Friday 11 - 6
Saturday 10:15 - 5
For security + staff shortages, we limit our cash on-hand. If you can, please consider paying with credit/debit, apply pay, etc.
Our open store hours above are our typical pickup hours, but please make sure to get your ready notification email (check spam folder) - orders are usually ready by noon if ordered when we’re not open … or within 2 hours when we are open.
- For all questions related to shipping - issues, timelines, please click here.
- We are unable to replace/refund stolen or lost packages after delivery confirmation. It is your responsibility to make sure the address is secure. We inform you of this policy in our order confirmation email. We are happy to add signature confirmation, if you prefer, or change an address to a better delivery location - just please let us know within 10 minutes of receiving your order confirmation email.
- Pickup orders continue to be ready same day during our store hours - we email you when it's ready to be picked up (check your spam folder!)
Currently on hold - sorry!
RETURNS & EXCHANGES
- All purchases are for store credit or exchange (NO REFUNDS). We are offering exchanges for eligible items for store credit within a certain time frame.
- Interested in exchanging an item? Please click here to see if your gift or purchased item qualifies and the exchange process.
- Interested in exchanging an online order at the store? Please email firstname.lastname@example.org in advance click here
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Your orders mean the world to us. With your order, you're supporting American Made, our small business, your community, our family of makers, and our employees. From the bottom of our hearts, thank you. Please let us know if there is anything else we can do to help you and your loved ones get through this.