We’re here for your browsing, gifting, and good-vibe needs every day from 10am to 6pm.

We keep our Google hours up-to-date, so if there’s ever a change (think: snowstorm, holiday, or the occasional “everyone deserves a nap” day), you’ll see it there first. We also note of any closures for inventory, holidays, and staff breaks there.

We often close early the day before Thanksgiving and sometimes, we open late on Black Friday (but not always). We do take a well-earned breather after Christmas — sometimes a few days, sometimes a full week. And we close up shop for a few major holidays, like July 4th, because, hey, who shops on that day anyways.

How it works

• Choose Local Pick-Up at checkout.
  
• We’ll email you when your order is ready for pick-up (promise we won’t make you guess). It's usually ready within 1 - 4 hours during our business hours.
  
• Swing by during store hours. We keep Google updated if hours change for weather/holidays.
  

What to bring

• The full name you placed the order under.
  
• Sending a friend? Make sure they have the name correct on the order - as this can complicate pickup if you used your old name or the spelling was wrong.
  

In a rush?

• After you place your order, please call our shop 802.497.0100 during business hours of when you need it by. We usually can accommodate just about any request. If we're not open yet, please reply to your order confirmation with when you need it ready by.
• Unfortunately, we usually cannot leave the store to bring to your car - this is because weather can create complications and it's a slippery slope when customers have had us walk around the block trying to find them. In some cases we can meet you at the door with your order if you give us a call. If we happen to have a line at the door during peak holiday shopping, and you just need to pickup -- just let the door team know your last name.
  

We offer exchange or store credit on *most* products purchased within 30 days with a receipt. Please see below for what items are excluded from exchange.

We do not offer refunds for in-store purchases. Since we offer a wide variety of products we hope that we can help you find something else that suits your needs. Or you can take an online or in-store credit which does not expire.

Online purchases can sometimes qualify for a refund, if the item is eligible for exchange and it is returned to us within 10 days of the original purchase date. Prior approval is required.

For an eligible item to qualify for an exchange it must be in the unused condition, with all packaging and tags. Please note that damages that occur after a product leaves our store are not our responsibility. If an item is damaged in transit, please scroll down to report this asap, as there is a limited window.

The following items are always final sale:

• consumable items -- food (anything edible), drink products, bath and body products (perfumes, lotions, soaps, etc).
• greeting cards
• seasonal items
• items purchased more than 20% off the original price
• custom gift box items,
• special orders
• vintage items
• gift cards
• items purchased "as is".

Why are consumable products not eligible for exchange? think - food, body products, perfumes, syrup, etc. This is due to the chain of custody issues that we cannot prove with our insurance and other customers. While many large box stores just discard of returned consumable products - we think this is ridiculous and obviously a cost we cannot cover as a small business. We owe to all our customers to know that their product they're taking home was not used by another individual or tampered with by a bad apple.

For in-store purchases, exchange in-store - please familiarize yourself with our return policy and items eligible for exchange and bring your receipt.

For online purchases, exchange by mail - please reply to your order confirmation email with the item that you are interested in returning to us. We encourage you to get in touch asap, as the item will need to be received back to us within 30 days of the original purchase date. Once we receive your initial email, we will coordinate next steps and confirm your item is eligible for exchange. Items returned to us within 10 days of your delivery confirmation are sometimes eligible for a refund. Prior approval is required.

*if there was a problem with the item you received by mail, i.e. it was damaged in shipment, was missing, or was defective this needs to be reported within 3 days of delivery notification.

For online purchases, exchange in-store - please familiarize yourself with our return policy and items eligible for exchange and bring your order number with you to the store, which can be used as your receipt.

Our team is happy to work with you to find a receipt. Not all employees can look up sales without a receipt and we are not able to look up receipts on busy days, so to avoid frustration, we highly recommend that you get in touch with us at hello@commondeer.com in advance if you do not have a receipt or an order number. We will need the following details from you. 1) Exact item including size/color, which often means we need a photo of the item or of the price tag AND 2) Date purchased AND in some cases, 3) method of payment used (last 4 of credit card) OR describe a few other items purchased with the item.

If you are exchanging a gift, please get in touch with the gift giver for receipt or purchase details before contacting us.

Please familiarize yourself with all other exchange policies to save yourself the hassle of finding details when the item is outside the exchange window or is an item that we do not take back (see 'is my item eligible..')

Eligible items purchased from September 1 - December 24, 2025 can be exchanged between January 2 and January 31 of 2026 in-store. Please note that we typically close for up to a week after December 25, and communicate these closures on google, on our website, on instagram, and various other platforms. Please check our store hours BEFORE heading to the shop here. Reminder, we do not offer refunds. Not all items can be exchanged (see above to see if your item is eligible).

Eligible items ordered online for shipment must be received by January 31, 2023 to be eligible for store credit or exchange -- please email hello@commondeer.com to coordinate exchange and to confirm your item is eligible. 

We will not tolerate anyone treating our employees badly. If you have a problem or are frustrated that you did not know about our policies in advance, please get in touch via hello@commondeer.com and your email will be forwarded to the correct person to address your concerns. Believe me - harassing our team is NOT the way to get what you want. 

We strongly encourage kindness when talking with our team. If you aren't happy with our policies, you can send us an email to hello@commondeer.com with reasons and a copy of your receipt. We ask that you contact us within 7 days of your purchase date to apply for a refund exception. We consider these thoughtfully - but typically are unable to grant all those that apply an exception . We appreciate your understanding as we navigate cash flow as a small business.

Please note that we never grant exceptions for products that are not eligible for exchange.

Ah, the age-old shipping rate question! We’ve offered flat-rate shipping since 2013, and here’s why: it keeps things simple, transparent, and helps us cover the real costs of getting your order safely from our hands to yours.

We know — it can feel a little steep if you’re just snagging one small item. But here’s the thing: flat-rate shipping helps us encourage batching your orders (which is easier on your wallet and the planet). Think of it as a friendly nudge to stock up on gifts, treats, and those “I’ve been meaning to get this” goodies all at once.

If that one little thing you wanted feels better as a quick local grab, we totally get it — and we’d love to see you in the shop instead - or if that's not possible, maybe you can try to find it locally elsewhere.

Our flat rate does vary by destination, and we do offer free or discounted shipping once your order hits certain thresholds (because everyone loves a freebie). Once you pop in your address at checkout, you’ll see all the options appear like magic.

We never guarantee shipping transit times (as it's truly out of our hands). We however want to increase the likelihood that your order will make it to you by December 25. 

• We will continue to ship until December 22. No shipping Dec 23 through Jan 5, which includes our staff break. 
• Most orders are packed and shipped from our store within 24 hours of the order being placed during the month of December.
• We have 2 flat rate shipping tiers during the holidays: 

1. basic flat rate: we typically select USPS ground advantage, USPS priority for most packages and UPS ground for larger, heavier packages 
2. expedited flat rate: we will select the method that is fastest based on the budget for your particular package, and if there's lots of funds left over, we will send you a partial refund on your shipping. Please note that some packages based on the size and weight may not be covered by our expedited rate, and we will contact you within a day of your order to let you know what the additional cost might be to get your package expedited. 

Here are our recommendations for when to get your order in to us to arrive in time for December 25:

If ordering before December 15 at noon, our basic flat rate tier should be fine. The farther your order has to travel from Vermont, the more we recommend going with the expedited option or placing your order earlier! 

If ordering after December 15 at noon, you can certainly take your chances with the basic but we recommend selecting expedited. 

If ordering between December 15 at noon and December 19 at noon, we recommend selecting expedited. 

If ordering after December 19 at noon, you will be taking your chances with any shipping method. 

**Reminder: We never guarantee shipping timelines, these are just recommendations. Unfortunately, packages can be delayed, weather happens, and things get lost --- the earlier you place the order, the more likely we are to be able to offer some solutions when the worst happens.

Get in touch with the carrier with your tracking information when you notice something amiss. 

We move pretty quickly around here — most orders are processed and packaged in-house within 1–3 business days. After that, it’s in the capable (and sometimes unpredictable) hands of our shipping carriers.

Transit times vary by location, but generally run anywhere from 1 day to 2 weeks, with most orders arriving in 2–7 business days. During busy seasons (looking at you, holidays), things can slow down a bit — both on our end and the carriers’.

If you’ve got a need-it-by date, feel free to drop it in your order notes. We’ll do our best to make the magic happen — but no pinky promises.

You’ll receive tracking info by email once your order ships. If it seems to be hiding, check your spam folder — sometimes those updates get shy.

For more details on seasonal shipping recommendations, see our Holiday Order Deadlines page.

You will receive tracking information by email with updates. Please check your spam folder if you do not see it.

Most packages are sent using the US postal service. Bulkier shipments typically ship via UPS ground. If you need to request a certain shipping carrier based on your address, please email us within 10 minutes of placing your order and we will update your order.

Rats! Shipping damages are so annoying. We work really hard during our shipping process to avoid damaged products, but it still happens.

For online shipments, please let us know within 1 - 3 days of delivery if there is a problem with your shipment - i.e. wrong size shipped by mistake or the item is damaged by emailing us at hello@commondeer.com. If there is a damaged product, please take 2-3 photos of the box itself -- especially if there is damage to the box as we need this to file a claim with our carrier. Please also then take 1-2 photos of the damaged product (s).

If an item is missing, please let us know within 1 - 3 days of delivery - we will need photos of the outside of the box. Please hold onto the box in the event of missing items as sometimes small items can be tucked in. We will review our video footage to see if an item was omitted on our end and learn how an item was packaged in the box to see if we can be helpful to locating a missing item.

If you have received an item gift wrapped, we encourage you to take photo of the boxes in case there is a damage to the items (our special gift wrap allows for you to unwrap/rewrap easily and inspect should you want to check for issues).

If you have an issue, send us reply to your online order confirmation email with the photos of the box and the damaged item and we'll get the ball rolling on figuring out a solution.

Delays in shipping are wildly frustrating on both ends. We unfortunately cannot take responsibility for delays experienced after an order leaves our facility. We have purchased delivery through a third party on your behalf. We strongly encourage customers to order early, especially during the holidays. We never guarantee transit times - because after running a website for over a decade, we know that it is completely out of our control.

We used to recommend customers contact carriers directly about shipping delays, as we don't get more information either --- but we really feel that effort is futile.

Our carriers often allow us to make a claim on a package that has not updated tracking for 10+ days. If a package tracking is still getting updates though we rarely can file a claim to get a replacement. If you're nervous about a package, and want to put it on our radar, we encourage you to get in touch. We do not track past shipments and often we don't know when a package is MIA unless a customer let's us know. This can often be a good way to alert us in the event we'll need to get a replacement shipment lined up. We often aren't able to send out a replacement package unless the first is considered lost via the carrier or we are able to file the claim - but often we'll get the ball rolling in order to jump start that process. Shipping delays make the top 5 list of frustrations as a small retailer. Sorry your order isn't making it on time :/

We encourage you to deliver to a location where someone will be present to receive the package. We ask that you ensure your address is safe for deliveries at the time of order, as package theft is the number one growing crime in America. In some cases, we are sometimes able to send replacement packages or a refund if the item(s) is not available -- but this is based on a few factors which we can go over if this happens to you. We have an insurance carrier for package theft, but they do not cover every package theft unfortunately. 

Sometimes, a shipping carrier mistakenly updates tracking information stating that the package arrived when in fact it has not yet. Additionally, we have had customers that had missing packages who found they were left with a neighbor or at a different door than expected.

In the event of a missing package, please get in contact with us within 3 days of your delivery notification - as we have a limited timeline for when we can file a claim. We will get the ball rolling to see what options there are

If you would like signature confirmation added to your order before shipment, please ask us at time of order or within 10 minutes of ordering. We only add signature confirmation by request, as many customers prefer to ship without it, so please let us know if you would not like this to be added. We are also happy to change an address if your package has not been shipped yet - so that the delivery destination is more secure. 

Please confirm the shipping address (or that of your gift recipient) before ordering and then when you receive the order confirmation email. Unfortunately, we do not have the bandwidth to hunt down undeliverable packages after they have left our business if the address is incorrect. If we receive a package back to us, we will contact you with re-shipping details and expenses. 

If your package has been returned to sender or is deemed undeliverable - it is your responsibility to pay for the new postage to resend your order. Please be careful when entering shipping addresses, especially if it is being sent as a gift. We will get in touch when the package arrives back to us with the next steps. In almost all cases, we will not reship to the same address, so you will need to find an alternative destination address.

It’s… complicated (in the best way). We’re always hunting for beautiful, clever, well-made things, and we’re proud to champion North American makers. In reality, we're never NOT looking - if we see something cool, we inspect it to see if it's made here. We cannot go to a farmer's market without sneaking a few business cards. We never really "turn it off". We do go to trade shows and look online for great goods. But we also get a LOT of maker applications...like, A LOT, A LOT.

Now on the flipside, keeping our collection truly origin-honest requires a lot of detective work. Brands move, grow, outsource, or sometimes forget to mention certain changes, and occasionally things slip through. But we comb, double check, and fuss because the mission matters.

Our rule of thumb: the transformation that makes a product the thing we’re selling has to happen on North American soil. If it’s a candle, the pouring location decides its origin, not the wax, vessel, or wick. If it’s a t-shirt, it must be sewn here; a little finishing flourish does not count. Materials and supplies like fabric, thread, wax, and ink can be imported; the making cannot. But this gets further complicated by kits and assemblies that happen. We often make a judgement call as a team. And when there's a weird origin situation we try to communicate it in store and online as best we can.

We talk about origin more than we care to admit, and we’re constantly keeping tabs to make sure vendors don’t quietly shift production elsewhere. It’s work, but it’s worth it because celebrating domestic artisans and manufacturers is the whole point.

And yes, some items are clearly handmade or undeniably art, and those are easy origin-wise. But our commitment goes well beyond the obvious. We’re here for the makers, manufacturers, and artists.

We currently work with over 500 brands from across the U.S. and Canada, and we’re always excited to meet the next great artist, designer, or dreamer behind the goods.

You can apply to be part of our lineup via the maker application link below.

A few important notes before you hit “submit”:

• We only carry North American–made products. If your items are made overseas, it’s a no-go — for both your time and ours avoid sending us anything to look at.
  
• Simply printing or finishing on an imported blank (like shirts, towels, mugs, etc.) doesn’t count as American-made. The base of the item needs to be domestically manufactured.
  
• Using imported raw materials or supplies is totally fine, and expected.
  
• While we love samples, we are unable to return them unless you include a pre-paid mailing label WITH the shipment! We will not coordinate returns of randomly sent products. Please avoid dropping things off to the store unless requested, as we have enough product to keep straight as it is.
  
• And please, no in-store drop-ins — our sales team needs to stay focused on helping customers, not evaluating pitches over the counter. While we know you're excited to pitch us, we try to be fair to everyone that's interested in have everyone go through the same channels. After applying, there may be a chance that we'll want to meet in person to discuss more details or see products.
  

We’d love to review your line, but due to the volume of applications, we can’t respond to everyone individually. If it’s a good fit, we’ll reach out within about six months to chat or place an order. We often do not have the capacity to review products in November, December or January.

Established wholesale brands: send your line sheets, policies, and links or PDFs of your bestsellers to info@commondeer.com with the subject line:

NEW VENDOR APPLICATION: [Your Brand Name]

Thanks for your interest in working with Common Deer — we can’t wait to see what you’re making.

MAKER APPLICATION

Here's a good place to start.

While rare, it does happen that a dud reaches the end customer. Please get in touch with us via hello@commondeer.com and we'll figure out the best path for you. Since we work with 500+ brands, each maker has different policies on how to tackle defects and repairs.

Please send us photos of the issue, plus if possible please describe the situation with more detail. Please also note when you purchased the item from us, and if you happen to have a receipt - amazing! Not necessary in most cases, but definitely helpful.

Please note that most jewelry issues, in particular chain breaks are handled directly by the jewelry artist. Often this involves a replacement, fix or paid repair depending on the situation. Jewelry is a unique situation, as damage can happen so easily and with 50+ different jewelry makers, we have to default to how each artist handles the situation. We will get in touch with the maker on your behalf and get things remedied asap.

Cracks or broken pottery/glassware is rarely a defective product issue - and most makers aren't able to replace pottery that has chipped or cracked or shattered. There are some exceptions to this, but in the decade we have been doing this, we've had some funny "defective" pottery exchange attempts.

In some cases regarding defective products purchased within 3 months of purchase, we can offer store credit in exchange for the issue item back. Typically, we usually need to coordinate an exchange of a product with the maker and determine what their policies are regarding issues. As with so many products, the "defect" vs. "damage" debate isn't always one we can easily make the call on. Since makers often know their product best, we will get in touch with the maker to find the best path forward. We appreciate your understanding as we navigate weird issues.

You're in luck! Whether you have a question about a specific product or you are curious about our store and website - you can reach our store team by email at hello@commondeer.com during store hours. If you're in need of a more immediate answer, during store hours, you can call 802.497.0100. Please note our store team is also working with in-store customers, so sometimes we may need to get back to you with an answer when we aren't sure on the answer.