Returns + Exchanges

Items eligible for exchange are for store credit or exchange only (no refunds). 

IS MY ITEM ELIGIBLE FOR EXCHANGE?

To be eligible for an exchange, your item must be unused and in the same condition that you received it, including original packaging and tags. Please note that Common Deer may refuse a return due to damages, pulls, nicks, marks, cracks, chips, missing tags, wrinkles/smells, stains, and more. Once a product has left our retail store, damages that occur on the product are the customer's responsibility. Damages in transit for online orders are, of course, handled differently - please get in touch within 3 days of the date of delivery with photos of the outside box and the damaged item. 

The following items are always FINAL SALE and cannot be exchanged: food/edible/drinkable items, bath/body care products, greeting cards, seasonal items, items purchased at more than 20% off the original price, items from custom gift boxes, special orders/custom orders, vintage items, gift cards/certificates, items from corporate/bulk orders, and items purchased with certain discount codes (as noted). 

Additionally, we must be able to connect your purchase back to an original sale, with an order confirmation email or a receipt. Items that cannot be connected to the original sale cannot be exchanged. If you received the item as a gift, please contact the gift giver to have the sales receipt or confirmation on hand at time of exchange. At times, our team is able to help locate a sales receipt, but you will need the date of purchase, approximate time of purchase, and/or other items that were purchased with the item you would like to exchange. 

HOW TO EXCHANGE: 

Online purchases: PLEASE EMAIL US within 7 days of your order delivery date to hear options for your order. If there is a problem with your order that was received, please contact us within 3 days. Please do not mail or drop off your item without first getting a response back from us - as we must confirm your item is eligible for exchange and communicate the process with you. Ideally avoid calling our store floor team regarding online exchanges as there is a lot of information to communicate and get right we want to make sure you get the correct information by email. Your item will need to be received within 1 month of your original ship date or pickup date. 

Why can't I just call to coordinate a return? We are a small team, and often the store can be very, very busy, which means that phone calls can get jumbled. We are happy to call you back to discuss an issue, but often getting our ducks in a row and prepared to address your issue - it is best to get started by emailing us your order number and what you would like to be addressed. Please let us know in the email if you'd prefer to talk over the phone, and we'll give you a call when we have the best solutions for you, since our order fulfillment team isn't in the store at all open hours. 

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HOLIDAY EXCHANGE EXTENSION 

Eligible items (see above) purchased from September 1 - December 24, 2024 can be exchanged between January 2 and January 31, 2025 in-store. Our store front will be closed December 25 - January 1....and closed on January 7 + 8 (inventory)!!! Please check our store hours BEFORE heading to the shop here. Reminder, we do not offer refunds. Not all items can be exchanged (see above to see if your item is eligible).

Eligible items ordered online for shipment must be received by January 31, 2023 to be eligible for store credit or exchange -- please email hello@commondeer.com to coordinate exchange and to confirm your item is eligible. 

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RETURNS OF GIFTS

All returns and exchanges (in-store and online) must be connected to a sale. If you are returning or exchanging a gift you received, please make sure to secure a gift receipt from the gift giver or original order number. If getting a printed receipt shared with you, let the gift giver know that all you need is a photo of the bottom barcode of the receipt - that's it. Please email us at info@commondeer.com with your exchange info within 14 days of the original order or purchase. Unfortunately, if the gift was purchased outside of the exchange window it cannot be exchanged unless the purchase was granted an extension at time of purchase, which would be written on the physical receipt. The holiday exchange extension window is noted above, and receipts are still required for the exchange of gifts.

WHAT IF I DO NOT HAVE A RECEIPT?

Our team is happy to work with you to find a receipt during our slower times (not during holiday rushes). Not all employees can look up sales without a receipt. To avoid frustration, we highly recommend that you get in touch with us at hello@commondeer.com in advance if you do not have a receipt or an order number. We will need the following details from you. 

1) Exact item including size/color, which often means we need a photo of the item or of the price tag if it still has one on,

AND

2) whether the item was purchased in-store or online.

For very popular items, we will sometimes need 2 out of 3... or all 3 - as some items sell 5x per day, and that is a LOT of transactions to look through for our team if you do not know the date. 

If purchased in-store, then we will need at least 1 of the following details: 

a) The date the item was purchased (ideally time as well)

b) Additional items that were purchased with that item, or

c) The last 4 digits of the credit card that was used or form of payment. 

If purchased online, all we need is the name of the original purchaser. 

Please remember to familiarize yourself with all other exchange policies to save yourself the hassle of finding details when the item is outside the exchange window or is an item that we do not take back (see 'is my item eligible..')

Lastly, we will not tolerate anyone treating our employees badly. If you have a problem or are frustrated that you did not know about our policies in advance, please get in touch via hello@commondeer.com and your email will be forwarded to the correct person to address your concerns. Believe me - harassing our team is NOT the way to get what you want. 

Thank you!