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Returns + Exchanges


Items eligible for exchange are for store credit only (no refunds). 

 

IS MY ITEM ELIGIBLE FOR EXCHANGE?

To be eligible for an exchange, your item must be unused and in the same condition that you received it, including original packaging and tags. Please note that Common Deer may refuse a return due to damages, pulls, nicks, marks, cracks, chips, missing tags, wrinkles/smells, stains, and more. Once a product has left our retail store, damages that occur on the product are the customer's responsibility.

The following items are always FINAL SALE and cannot be exchanged: food/edible/drinkable items. bath/body care products. face masks. greeting cards. items purchased at more than 20% off the original price. items from gift boxes. special orders/custom orders. vintage items. gift cards/certificates. items purchased with certain discount codes (as noted). 

Additionally, we must be able to connect your purchase back to an original sale, with an order confirmation email or receipt. Items that cannot be connected to the original sale cannot be exchanged.

 

HOW TO EXCHANGE: 


Please email us within 14 days of receiving your order to file an exchange request and we will go over the procedure with you. Please do not mail or drop off your item without first getting a response back from us - as we must confirm your item is eligible for exchange and communicate the process with you. To keep our team safe, we also ask that you coordinate exchanges in-store by email first - thank you! 

Email exchange requests outside this window will not be eligible for exchange. Please contact us within 14 day window if you need an extension. Your item will need to be received within 1 month of your original ship date or pickup date. 

Our storefront being appointment-only or not open to foot traffic is not an excuse for getting your online order or in-store purchase exchanged. We had a procedure for exchange drop offs posted on our website for the entirety of our limited storefront hours. Additionally, late winter holiday returns will not be accepted, as we also, had a procedure for safe exchanges and the cut off was the end of January 2020. 

Extended exchange windows for holiday purchases (November - December 2021) will be posted here. 


RETURNS OF GIFTS


All returns and exchanges (in-store and online) must be connected to a sale. If you are returning or exchanging a gift you received, please make sure to secure a gift receipt from the gift giver or order number. Please email us at info@commondeer.com with your exchange info within 14 days of the original order or purchase. Unfortunately, if the gift was purchased outside of the exchange window it cannot be exchanged unless the purchase was granted an extension at time of purchase.

 

Thank you!

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