Returns + Exchanges
Items eligible for exchange are for store credit only (no refunds).
IS MY ITEM ELIGIBLE FOR EXCHANGE?
To be eligible for an exchange, your item must be unused and in the same condition that you received it, including original packaging and tags. Please note that Common Deer may refuse a return due to damages, pulls, nicks, marks, cracks, chips, missing tags, wrinkles/smells, stains, and more. Once a product has left our retail store, damages that occur on the product are the customer's responsibility.
The following items are always FINAL SALE and cannot be exchanged: food/edible/drinkable items. bath/body care products. face masks. greeting cards. items purchased at more than 20% off the original price. items from gift boxes. special orders/custom orders. vintage items. gift cards/certificates. items purchased with certain discount codes (as noted).
Additionally, we must be able to connect your purchase back to an original sale, with an order confirmation email or a receipt. Items that cannot be connected to the original sale cannot be exchanged. If you received the item as a gift, please contact the gift giver to have the sales receipt or confirmation on hand at time of exchange.
HOW TO EXCHANGE:
Online purchases: PLEASE EMAIL US within 14 days of receiving your order to file an exchange request and we will go over the process with you and issue you a RETURN AUTHORIZATION for eligible items. Please do not mail or drop off your item without first getting a response back from us - as we must confirm your item is eligible for exchange and communicate the process with you. Ideally avoid calling our team regarding online exchanges as there is a lot of information to communicate and get right we want to make sure you get the correct information by email. Your item will need to be received within 1 month of your original ship date or pickup date.
To keep our team safe, we also ask that you coordinate exchanges of in-store purchases by email first - thank you! The exchange-at-door process can be found here.
Email exchange requests outside the exchange window will not be eligible for exchange. Please contact us within 14 day window if you need an extension.
Our storefront being appointment-only or not open to foot traffic is not an excuse for getting your online order or in-store purchase exchanged. We have an Exchanges-at-door process.
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HOLIDAY EXCHANGE EXTENSION
Eligible items purchased from September 1 - December 24, 2021 can be exchanged between January 7 and January 31, 2022. Our store front will be closed December 25 - January 7. Please check our store hours BEFORE heading to the shop here.
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RETURNS OF GIFTS
All returns and exchanges (in-store and online) must be connected to a sale. If you are returning or exchanging a gift you received, please make sure to secure a gift receipt from the gift giver or order number. Please email us at email@example.com with your exchange info within 14 days of the original order or purchase. Unfortunately, if the gift was purchased outside of the exchange window it cannot be exchanged unless the purchase was granted an extension at time of purchase. The holiday exchange extension window is noted above.