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PickUp Frequently Asked Questions

Pick up TIMES  as of MAY 2021

Please wait till you have received a pickup READY notification email. Most pickups are ready within 2 business open hours. i.e. if you ordered at 10 pm Tuesday night - your order would be ready at 2 pm on Wednesday, as we do not open until noon on Wednesdays. At times orders can take longer to prepare. 

**Please note that you cannot do an exchange or return for store credit at the door unless you have coordinated with us by email in advance. Please email hello@commondeer.com or respond to your order confirmation and we will provide you the procedure. 

 

When will my order be ready?  

Orders tend to be ready within 1 - 2 hours during our pickup hours  above... but we say 24 hours to cover orders placed when we are closed or for more complicated orders.

If you need an order rushed - we most likely can accommodate - give us a call 802.497.0100 during our pickup hours. Please await confirmation before showing up to the store however, as we are not always at our email.

 

How do I select pickup for my order?

The pickup option has recently been updated at checkout to avoid charging a fee and will populate before you enter your shipping address. **Please avoid using the express checkout methods for these options to appear**

If you do not see it as an option, you might be already logged in, and just hit "change" next to the ship to address. 
After hitting "change" - the pick up option should appear. 
Please do not mistakenly pick this option... if you need your order shipped, as you will need to complete a separate order with shipping charges in order for your order to ship. 

 

Will I get a separate call/email/text to let me know my order is ready for pickup?

There are many moving parts - but we have transitioned to be able to let you know when your order is ready with a separate email or text! Check your spam folder if you don't see a notification from us. If you haven't heard from us and it's been more than 24 hours -- shoot us an email or give us a call. Confirm that you ordered for pick up on your order confirmation email. It'll say "Common Deer" under shipping / delivery method.  

 

What if I cannot make it in to pick my order up right away?

That's completely fine! We have a solid system for managing pick-up orders. Whether you're picking up immediately, the next day, or the next month - we will have your order for you. We try to send reminders for 1 week+ old orders - please respond with your plans if it has been more than 2 weeks. Please note that just because you have not picked up your order for a month, it does not change our exchange window. So if you are concerned about sizing or exchanging the items, please be sure to pick up on the earlier side to give yourself more (or any time) to think about it. 

 

What do I do when I arrive to pick-up?

You are welcome to pop inside the store during open hours to pick up your order at the register. If you'd prefer for us to meet you at the door -- just call our number on the door (802.497.0100) to let us know your name and that you are at the door. We will be right out with your order. Please note that if we are bringing your order out to the door, our team is unable to leave our stoop. We have a curbside pickup spot right outside our storefront for ease of parking. 

 

What if I need to pick up outside of the hours that are noted?

We advertise specific hours because we make sure that someone is there to give you your order during those times. Feel free to call us 802.497.0100 if you are curious about a different time for pick-up....and if you're standing at our door sad that the lights are off and the door is locked... still try us. There could be someone in the basement or in the back. 

 

What if my pick-up order was incorrect? 

We strongly encourage you to check you order at the time of pick-up to save a trip back into town. We are pulling many orders each day... and since we're not robots, mistakes do get made unfortunately. We ask that you check your order immediately and let us know of issues within 24 hours at the most. We will work to figure out a good remedy. 

 

Can I do an exchange by pick-up?

As long as you're within the exchange window... shoot hello@commondeer.com an email and we will get you set up.
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