PickUp Frequently Asked Questions
When can I pick my order up?
PICKUPS ONLY DURING STORE HOURS - please note these hours have changed - updated hours can be viewed here: store hours
When will my order be ready?
Please wait till you have received a pickup READY notification email. At times orders can take longer to prepare. We strive to pick all orders received during the evening or early morning within 2 hours of opening. And while we are open to foot traffic, orders are typically ready within 2 hours - orders may take longer.
If you need an order rushed - we most likely can accommodate - give us a call 802.497.0100 during our store hours. Please await confirmation before showing up to the store however, as we are not always at our email.
How do I select pickup for my order?
The pickup option has recently been updated at checkout to avoid charging a fee and will populate before you enter your shipping address. **Please avoid using the express checkout methods for these options to appear**
Will I get a separate call/email/text to let me know my order is ready for pickup?
There are many moving parts - but we have transitioned to be able to let you know when your order is ready with a separate email or text! Check your spam folder if you don't see a notification from us. If you haven't heard from us and it's been more than 24 hours -- shoot us an email or give us a call. Confirm that you ordered for pick up on your order confirmation email. It'll say "Common Deer" under shipping / delivery method.
What if I cannot make it in to pick my order up right away?
That's completely fine! We have a solid system for managing pick-up orders. Whether you're picking up immediately, the next day, or the next month - we will have your order for you. We try to send reminders for 1 week+ old orders - please respond with your plans if it has been more than 2 weeks. Please note that just because you have not picked up your order for a month, it does not change our exchange window. So if you are concerned about sizing or exchanging the items, please be sure to pick up on the earlier side to give yourself more (or any time) to think about it.
What do I do when I arrive to pick-up?
You are welcome to pop inside the store during open hours to pick up your order at the register. If you'd prefer for us to meet you at the door -- just call our number on the door (802.497.0100) to let us know your name and that you are at the door. We will be right out with your order. Please note that if we are bringing your order out to the door, our team is unable to leave our stoop unless you are parked in the parking space directly outside our storefront.
What if I need to pick up outside of the hours that are noted?
Feel free to call us 802.497.0100 if you are curious about a different time for pick-up....and if you're standing at our door sad that the lights are off and the door is locked... still try us. There could be someone in the basement with the phone.
What if my pick-up order was incorrect?
Unfortunately mistakes can be made, please check your order before leaving the store to make sure we pulled the right items for you. We ask that you check your order immediately and let us know of issues within 24 hours at the most. We will work to figure out a good remedy.
Can I do an exchange at the door?As long as you're following our exchange policies ... shoot firstname.lastname@example.org an email and we will coordinate your exchange. As a reminder, there are no refunds on orders - only exchanges for store credit. Please review our exchange policies to make sure your order will qualify.