Life’s too short not to be happy…. and if you’re not happy with your purchase – then we're not happy! However, that being said – we’re a small business, supporting small artisans, and small batch production - so please respect our need to have a restricted return policy. Please scroll down to your section: online orders or in-store purchases for return details.
We appreciate your understanding on this, as we are not a large box store and are working our butts off in order to continue to offer a bricks and mortar store, while also growing our online business.
A QUICK NOTE ABOUT OUR RETURN POLICIES
We are not trying to make shopping with us difficult with our return policies, but believe us - the amount of businesses suffering from return fraud from both online and in-store is baffling and terrifying. Since we too have been the victims of return fraud and many attempts, please respect our need to protect ourselves and understand our policies are such for a reason. If you have concerns, please direct your grievances to email@example.com rather than raising your voice at our employees. They are just doing their jobs and it won't get you anywhere by making them feel crappy. Thank you in advance.
We appreciate your understanding as we try to support the work of craftsmen and entrepreneurs.
Select merchandise purchased in store may be returned for STORE CREDIT ONLY within 14 days of the original purchase with the original receipt. Items must be in original packaging with tags and be unused in the same condition as sold. NO RECEIPT, NO RETURN. No Common Deer tag, no return. We cannot offer refunds for in-store purchases in any circumstance.
To be eligible for an in-store return, your item must be unused and in the same condition that you received it, including original packaging and tags. Please note that Common Deer may refuse a return due to damages, pulls, nicks, marks, cracks, chips, missing tags, missing Common Deer price tag, wrinkles/smells, stains, and more. Once a product has left our retail store, damages that occur on the product are the customer's responsibility. Return fraud is a growing crime in retail stores, including cross-retailer return fraud. Several types of goods are exempt from being returned or exchanged, including vintage items, sale items, food, gift cards, holiday-related items, health and personal care items, items purchased "as is", custom orders, and some paper goods. Items purchased using certain coupons are not eligible for return or exchange. Items purchased at 20% or higher are not eligible for return or exchange. Items not accompanied by a receipt are never eligible for a return. If you have received a gift, please contact the gift giver for the receipt in advance of stopping in the store.
Special return extensions are granted during holiday shopping times, which is communicated at time of purchase - please note at the time of purchase if you will need an extended return policy. Holiday gifts purchased in-store 11/01/18 - 12/24/18, can be exchanged for store credit before 1/7/19 with a printed receipt. We cannot accept returns or exchanges for holiday purchases after 1/7/19, no exceptions.
Please note, Common Deer is closed on 12/25, 12/26 and 1/1, 1/8, 1/9.
Our website is run on a different system than our retail store, and handled by a different team. Items purchased on our website must be returned to us within 14 days of the original purchase date to be eligible for refund (online purchases only). The customer is responsible for coordinating return shipping and covering the cost. We are not responsible for packages lost or damaged in return shipment back to us. We encourage you to use tracking and in most cases, insurance to cover you in the event of a shipping disaster.
Please include all original packaging, tags, receipts, and gift wrap and mail your return to:
Common Deer, ATTN: Returns, 210 College St, Suite 101, Burlington, VT 05401
Items purchased online can be dropped off at the store, but please note that our sales staff do not have access to our web store transactions, and are unable to process returns or exchanges on the spot. If you are dropping off your item for a return, please include all original packaging, receipts, and leave tags on. Online purchase returns may be refused if the item does not meet our requirements for returns or we feel the item has been used. Please note exchanges in-store for online orders must be coordinated in advance by emailing firstname.lastname@example.org.
Online returns will be processed within 10 days of arrival or drop off. Certain credit card companies can take up to 15 days after this to reflect refunds. If it has been more than a month since you mailed your item back to us, and have not seen your refund reflected on your card, please contact us immediately.
Items that are received after 14 days from the original purchase will not be eligible for a regular return, refund, or exchange. We will contact you when receiving a late return on restocking fees or whether the item will need to returned to you. We are not responsible for covering the return shipping to you in the event of late or unaccepted returns. Items that are received without all original tags attached and original packaging may not be accepted for return, due to the increase in return fraud.
Special return extensions for online purchases are granted during holiday shopping times - please note at the time of purchase if you will need an extended return policy. Online orders placed between 11/01 and 12/24 must be received back to us before January 7 to be eligible for return.
Please do not hesitate to get in touch at email@example.com if you have any questions regarding returning your order.
Incorrect Item, Damaged Merchandise, etc.
INCORRECT ITEM, DAMAGED MERCHANDISE, ETC
Please let us know within 3 days of receiving your item if there is a problem with your shipment - i.e. wrong size shipped by mistake or the item is damaged. Please simply email us at firstname.lastname@example.org. If you suspect the damage is from shipment, please hold onto the box and shipping materials, as for insurance claims with our carrier, we may have to provide specific detailed photographs of the damage. They certainly do not make it easy for us to file a claim. If the item was damaged in shipment or shipped to you damaged - we NEED to know within 3 days of the delivery as after that the shipper takes no responsibility and we are unable to know whether the item was damaged in shipping or by the customer. Believe us, we've caught some liars - which sucks, but it's the truth. Please get in touch with us as soon as you can. We're happy to work through things with you, but as a small business - we really need to make sure we're not being taken for a ride.
If you have received your items gift wrapped, please inspect items before throwing out shipping boxes (our special gift wrap allows for it).
RETURNS OF GIFTS
All returns and exchanges (in-store and online) require a receipt. If you are returning or exchanging a gift you received, please make sure to secure a receipt from the gift giver. Gift items purchased in-store are only eligible for exchanges or store credit. For the exchange of gifts purchased online, please email us at email@example.com.
LOST OR MISSING SHIPMENTS
We will do everything we can to help recover a package, that has not been delivered to its destination. Until the item is delivered, it is our responsibility to track it down. Please note that some deliveries can be delayed, and we are not responsible for USPS or UPS or FedEx delays. If you are concerned about the whereabouts of your order, please alert us asap. Some Priority packages, while they are marketed to us as 1-3 days can take up to 7 days if something weird happens - we've had this happen a few times, and usually there isn't a reason, or anything we can get as a refund for paying extra for shipping your order fast. Believe us, it's frustrating on our end too!
After a package has been delivered to it's destination, the shipper is no longer responsible for the order. Unfortunately stolen packages are happening more and more often, due to the popularity of online retail. If a package has been noted as delivered, we are unable to file an insurance claim through USPS or UPS, as this is "proof of delivery." If you receive notice that your package has been delivered, but is it nowhere to be found, please contact neighbors, roommates, co-workers, doormen, and landlords in the event that they have grabbed the package for you. Sometimes, the delivery service hits the delivered button(?) too soon, so we've also found that the email will be sent, and the package arrives a few hours or even the a day later. Delivery services do not take responsibility for deliveries once they are delivered to the address noted - and therefore we are unable to cover refunds on stolen packages. WE STRONGLY encourage you to select shipping locations where a person is there to accept the package in person, i.e. work places, doormen, etc.
If you feel you have been a victim of package theft... both USPS and UPS recommend that you contact local law enforcement and also speak with your local delivery teams. It is likely you're not the only one in your area that was affected that same day. Thieves suck!
If your package is missing, but tracking shows that the package is still in transit, then we can file a claim to locate this package or get compensated for the lost merchandise and shipping costs. In this event, we will refund your order back to you. Please note that at some points during the year and during weather advisories, packages can be delayed for more than 10 days in transit. Please contact us at firstname.lastname@example.org. We will get started with contacting the delivery service to help locate your package.
Whew! If you read all of that - wow.
Thank you for your business; it means so much to us and all of the entrepreneurs we support!