On March 15, we closed our bricks + mortar doors temporarily and went entirely online. We miss seeing your wonderful faces, but don't regret the "early" decision one bit. We've charted a new path forward, made sure our team was safe & healthy, and we're ready to help you get through this.
First, we want to offer a little comfort. Amongst the stress, sadness, and uncertainty, we're also learning. Two of those lessons that we hope sink in are the importance of CONNECTING with our loved ones and of supporting SMALL BUSINESS. We all need each other more than ever before right now. And by acknowledging that interdependence, know you can help others get through this.
If you're interested in sending something to brighten a friend's day or maybe you're in need of some retail therapy, normalcy, or fun, we're here for you. Rest assured, knowing that your order is packed safely by one of the owners not in a huge warehouse (while our employees are paid to work behind the scenes from their homes) ... but furthermore that your order is supporting our small business and our family of over 500 US makers and artists that are relying on us.
Some might see us as just a "gift shop" - but others know the amount of work that happens behind the scenes. We are driven to stay in business to continue to lift up American Made. While we also have community projects going on, we will continue to keep our train on the track, and we can't keep choo-chooing without your support.
We are taking every precaution for the safety of our team, our customers, and our community. For this, we are not currently offering curbside pick up. But we ARE offering local delivery and nationwide shipping!
LOCAL DELIVERY: While our storefront is closed, we are offering local no-contact drop off to addresses in Burlington, South Burlington, Winooski, Shelburne, and Charlotte. In order to sustainably provide this to our community, we are aggregating deliveries and heading out on routes 1 - 3 days per week. If your address is within a 15 minute drive of our storefront, but is not listed above, please note that we MAY be able to deliver your items if there are other deliveries in your area. We do charge a delivery fee, to go towards staff wages and fuel. Additionally, if we are unable to deliver your order, we will need to ship your order. Many customers have asked about tipping - and for the safety of our community, please know we are paying our team their regular wages and mileage - and the delivery fee goes directly towards continuing to do that. Once your order is ready to be delivered, we will be in touch about the process for NO-CONTACT delivery. It's pretty straightforward, but we are taking the whole situation very seriously for everyone involved. If your order qualifies for a delivery refund, and you would like to take advantage of this, please email us after receiving your order. If we do not hear from you, we will assume you are helping cover our delivery expenses - and that is greatly appreciated.
SHIPPING: For shipped orders, we are working to get orders out within 1 - 4 days of ordering - but please note that at times (particularly for orders on weekends) this timeline can be a little longer. In most cases, we ship USPS priority, which is 1 - 3 days in transit once it arrives at the post office. If your order contains a bigger item, breakable item, or very heavy item, please pick the $25 option - we will refund the difference, but overestimating on shipping at the time of order, will prevent your order from being delayed in processing. If you need your order delivered by a certain date, please let us know in the notes at the time of order. We will cancel the order on our end if we do not feel we will be able to make it.
Thank you to everyone supporting us through these uncertain times, and we hope that we'll be able to help you spread some happiness.